Reviewing Log Files

Do the following to locate the log files:
  1. Open <install path>\Micro Focus\Enterprise Sync\
  2. Find the USER_DIRECTORY= entry. It will be something similar to:
    c:/users/<winuser>/AppData/Local/Micro Focus/Enterprise Sync
  3. Open that directory and you will find a logs directory.

Changing the Logs to Debug Level

If you require more detailed log file information, change the logging level to DEBUG:

  1. Find and open for editing the log4j.xml file in the C:\Program Files\Micro Focus\Enterprise Sync directory.
  2. Locate the <logger ... elements. There are many. They each contain a <level> element. One full entry will look similar to:
    <logger name="stderr" additivity="false">
        <level value="INFO"/>
        <appender-ref ref="DEFAULT"/>
        <appender-ref ref="ERROR"/>
  3. Change the value="INFO" to value="DEBUG".
  4. Save and close the file.
  5. Re-start the EnterpriseSyncConnect service.
Note: In addition, there is a rest server log available in <install path>\Micro Focus\Enterprise Sync\WebServer\webapps\connectRest\logs, which might be required if issues are related to the Enterprise Sync Web Service interface.