BMC Remedy Users

You must add the fields in the preceding table to the create and read forms for whatever Remedy applications you plan to synchronize with AccuWork. For example, if you are synchronizing the Incident Management application, you need to add these fields to the HPD:IncidentInterface_Create and HPD:IncidentInterface forms. Note that the value of the Entry Mode property for the AccuWorkKey field must not be Display on either form.

BMC Remedy users must use BMC Remedy Developer Studio to add required fields to the Remedy schema. Refer to your BMC Remedy Developer Studio documentation for more information.