This chapter introduces AccuSync. It describes how synchronization works and the components that can be included in an AccuSync Configuration.

AccuSync is a fully bidirectional utility that synchronizes AccuWork issues in an AccuRev depot with issues in one or more projects in your information tracking system (ITS), as shown in the following illustration.

In this example, a new issue, 21700, is created and assigned to Owen in AccuWork. AccuSync automatically creates this issue as defect DE509. When the State of defect DE509 is changed from New to WIP in your ITS, AccuSync automatically synchronizes the changed value with the Status field in the corresponding AccuWork issue. Finally, an ITS user creates a new defect, DE510. This new issue is automatically created as issue 21701 in AccuWork.

Notice that in this example the AccuWork Assigned field corresponds to the Owner field in the ITS schema. Similarly, the AccuWork Status field corresponds to the State field in your ITS. As the AccuSync administrator, you decide how to map fields in one system to those in another, ensuring that issue data in one system matches data in the other, regardless of how it is labeled. You also decide the types of issues you want to synchronize, how often you want to synchronize your issue tracking systems, and whether or not you want AccuSync to perform a two-way synchronization. Predefined AccuSync configurations help simplify the field mapping process.

AccuSync currently supports these ITSs: Atlassian JIRA, BMC Remedy ITSM, HP Quality Center, IBM Rational ClearQuest, and Rally Enterprise Edition. See the AccuRev web site for more information: http://www.accurev.com/integrations.html