Customer Support

All customers who are under a maintenance and support contract, as well as prospective customers who are evaluating products are eligible for customer support. Our highly trained Customer Care staff will respond to your requests as quickly and professionally as possible.

To reach Customer Care, visit Please have the following information ready when you call:
  • Product name and version number
  • Database version
  • Operating system name and version
  • Exact wording of any error messages involved